Legal

Refund Policy

Last updated: 2026-11-08

Draft - to be reviewed before launch.

Every account starts with a free 30-day trial with all features, so you can test GSM Vortex on your own website before paying anything. No payment details are needed for the trial.

How it works

GSM Vortex works from the moment you add your domain, and the first month is free - no card needed. That is twice the 14 days the law gives you to change your mind, and enough time to see how it works on your own website.

When the free month is over, you add your card only if you want to continue. By paying you ask for the Service to continue right away, without a break. If you do not want to continue, you do nothing and nothing is charged.

No refunds after payment

Because you have already used the full Service free of charge for a month before paying, a paid period (each month or year after the free month) is not refunded, including a partly used one. You can cancel at any time; the plan then stays active until the end of the period you have paid for.

Paddle decides refund requests

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Refund requests are handled by Paddle under the Paddle Buyer Terms and the Paddle Refund Policy, which apply to your purchase and prevail over this policy if they differ. Under them Paddle may, at its own discretion, refund a payment requested within 14 days of the transaction (for subscriptions, of the last renewal). Refunds are not given where there is evidence of fraud or refund abuse.

Consumers in the EU, EEA, UK and Switzerland

If you buy as a consumer (not for your business), you may have a statutory right to withdraw within 14 days. These rights apply and override this policy. They do not apply to later subscription renewals, and they may end once the paid Service has started at your express request, as described in the Paddle Refund Policy.

Errors

Duplicate charges or charges caused by a technical error are always corrected.

Accounts closed for misuse

If we close an account because of misuse (Terms of Service, section 8a), we may at our own discretion refund the last payment fully or partly. This is a goodwill decision, not a right.

Cancellation

You can cancel at any time in your dashboard. Your plan stays active until the end of the period you have paid for and is not renewed; nothing else is charged.

For billing questions contact support@gsm.rs or reply to your Paddle receipt.